top of page

Privacy Policy

​

Last Updated: 30/05/2026

CKL Country ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, interact with our social media pages, or otherwise engage with our business.

1. Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

  • Customer service enquiries

  • Marketing preferences

  • Website usage information

  • Device information, browser type, and IP address

We only collect information that is reasonably necessary for our business activities.

2. How We Collect Information

We may collect information when you:

  • Visit our website

  • Create an account

  • Place an order

  • Subscribe to marketing communications

  • Contact us by email, phone, or social media

  • Participate in promotions, giveaways, or surveys

  • Interact with our advertisements

Information may be collected directly from you or automatically through website technologies such as cookies and tracking tools.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Manage returns and exchanges

  • Communicate with you about your order

  • Improve our products, services, and website

  • Detect fraud and protect our business

  • Send marketing communications where permitted by law

  • Analyse website performance and customer behaviour

  • Deliver relevant advertising and marketing content

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies may collect information about:

  • Pages visited

  • Products viewed

  • Shopping cart activity

  • Device and browser information

  • Referral sources

  • Website interactions

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.

5. Meta (Facebook and Instagram) Tracking

We may use Meta technologies, including the Meta Pixel and Conversions API, to:

  • Measure advertising effectiveness

  • Understand website activity

  • Deliver relevant advertising

  • Create custom and lookalike audiences

  • Improve our marketing campaigns

Meta may collect information about your interactions with our website, products, advertisements, and social media content.

Information collected through Meta technologies may be processed in accordance with Meta's own privacy practices. We encourage users to review Meta's Privacy Policy for further information.

6. Google Tracking and Analytics

We may use Google services including:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Google Enhanced Conversions

These services help us understand website traffic, customer behaviour, marketing performance, and website functionality.

Google may collect information including device identifiers, browser information, IP address, website interactions, referral sources, and general location information.

You can learn more about how Google processes data through Google's Privacy Policy.

7. Email Marketing

If you subscribe to our mailing list or provide your email address during a purchase, we may send:

  • Order updates

  • Product announcements

  • Promotional offers

  • Company news

  • Marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in our communications.

We comply with the Spam Act 2003 (Cth).

8. Website Platform and Payment Processing

Our website is hosted and operated through Wix.com Ltd ("Wix").

Wix provides the online e-commerce platform that allows us to sell our products and services to customers. Your data may be stored through Wix's data storage, databases, and general Wix applications. Wix stores your information on secure servers protected by industry-standard security measures.

Payments are processed through secure third-party payment providers available through the Wix platform. CKL Country does not store complete credit card details on its own servers.

For more information, please refer to Wix's Privacy Policy.

9. Disclosure of Information

We may disclose personal information to trusted third parties including:

  • Wix.com Ltd (website hosting and e-commerce services)

  • Payment processors

  • Australia Post and other delivery service providers

  • Marketing and advertising platforms, including Meta and Google

  • Analytics providers

  • Professional advisers

  • Government authorities where required by law

We do not sell, rent, or trade personal information to third parties.

10. Overseas Disclosure

CKL Country uses third-party service providers, including Wix, Meta, Google, and payment processing providers, which may store or process information outside Australia.

As a result, your personal information may be transferred to and stored in countries including the United States, Israel, European Union member states, and other jurisdictions where these providers operate.

By using our website, you acknowledge that your information may be transferred overseas and handled in accordance with the privacy practices of those service providers.

11. Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Interference

  • Modification

  • Disclosure

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Access and Correction

You may request access to personal information we hold about you or request corrections if information is inaccurate, incomplete, or out of date.

Requests can be submitted using the contact details below.

13. Complaints

If you believe we have breached Australian privacy laws, please contact us first so we can investigate and attempt to resolve the issue.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

15. Contact Us

CKL Country

Email: cklcountry@gmail.com

For any privacy-related enquiries, requests, or complaints, please contact us using the details above.

bottom of page